Visiting Hours & Guidelines

Temporary Suspension

*** If your pet is seriously ill but you cannot come during regular visiting hour, you can make special arrangement by calling 36503000.

If you call before 7:00pm ask for our daytime officer. Callers after 7:00pm should ask for the night time officer. ***

Rules during visitation:

1. No photography or video recording is allowed inside this centre.
2. All visitors are required to register at the front desk upon arrival.
3. Only 2 visitors per patient will be allowed to visit at a time. Additional visitors are required to wait for their turn in the visiting area.
4. Children aged 12 or under are restricted from entering the ward and must be accompanied by an adult in the waiting area.
5. Please disinfect your hands prior to and after visiting your pet. We provide hand- sanitizing alcohol solution in the general waiting area.
6. Please do not bring raw meat (BARF diets) into the centre for patient consumption, to prevent potentially infectious agent contamination of all patients.
7. Please do not syringe feed (or water) your pet if he/she is not eating.  A diet may be hand fed if the patient is interested, with the permission of the attending doctor.
8. Please be considerate, speak softly to avoid any unnecessary noise or stress to the patient.
9. Clients are not permitted to view anesthesia induction/recovery, surgery or any other clinical procedures.
10. If a treatment is required during visitation, you may be asked to leave by the nursing staff.
11. Visitation may also be terminated or denied at any time at the discretion of the centre, dependent on the condition of patients and/or a veterinary crisis in the unit.
12. Please do not sit or lie in your animal’s kennel. 
13. All dogs must be leashed in the centre.
14. Owners must monitor their pets at all times to prevent them from disturbing others. Extra attention is necessary when children or other sick patients are present.
15. Please do not enter clinical areas of the centre or otherwise walk through areas marked “Authorized Personnel Only”.
16. Questions regarding your pet's condition should be reserved for the vet-in-charge. The vet-in-charge is the only person who fully understands your pet’s situation. Duty vet assistants or duty vets may not provide the most accurate information.
17. All clinical records are confidential documents that exist solely for use by the staff of the centre. If you need a copy of your pet’s medical history, please submit an application to the reception. The medical history will be signed by the veterinarian and it will take 1-2 working days to process.
18. Please do not leave any personal belongings (i.e. carriers, cages, toys, leashes, carrying bags, clothes, towels, etc.) with your hospitalized animal. We shall not be responsible for any damage or loss.

During hospitalization, owners have to confirm one main contact person whom the vets and their assistants will contact to ensure information delivered is complete. The other owners please communicate with this key contact person.

Late discharge: A fee of HK$150 will be charged in the following situations:

1. the case is in-charge by a day-shift vet,
2. the vet-in-charge can arrange discharge at day-time (i.e. before 7:00pm) yet the client cannot come before this time, and
3. clients request discharge at night.

Our primary goal at CityU VMC is to provide excellent patient care.

We appreciate your understanding and compliance with our visitation policy, this allows us to better serve our patients.

**We reserve the right to suspend our services in the future to owners who do not comply with our regulations. **

Last update: 6.11.2019

The doctors and staff at CityU VMC understand it can be difficult to be away from your pet when it is sick and hospitalized in the intensive care unit (ICU).  This is why we are in support of owners visiting their animal, when appropriate. 

Visitation availability may vary based on your animal’s illness and the stability of other patients in the ICU.  The ICU may limit the frequency and duration of visits if a patient develops signs of distress during visitation (such as increased heart rate, increased respiration, or other signs of agitation or decompensation).  In order to ensure optimal medical care for all hospitalized ICU patients, clients with pets in the ICU are expected to comply with the following guidelines:

Visiting Hours in ICU

Once per day for 10mins. Advance booking is needed.
General range of time available for booking: 12:00pm – 6:00pm.
During the daily communication with the attending doctor or vet assistant, please make appointment with them.
Alternatively, please call 3650 3000 at 9:00am-11:00am to make appointment.
If the telephone line is busy, please send email to info@cityuvmc.com.hk.

An animal’s condition can change rapidly in the ICU. When there is a need, for example, if a patient develops signs of distress during visitation (such as increased heart rate, increased respiration, or other signs of agitation or decompensation) or resuscitation is in progress, we may suspend the visiting session or ask all owners, including the owner of this particular animal, to leave the ICU. Visitation may also be terminated or denied at any time at the discretion of the centre or ICU staff, dependent on the condition of patients and/or a veterinary crisis in the unit.

Rules during visitation:

1. No photography or video recording is allowed inside this centre.
2. All visitors are required to register at the front desk upon arrival and ward entry.
3. Only ONE person will be allowed to visit at a time.
4. Children aged 12 or under are restricted from entering the ward and must be accompanied by an adult in the waiting area.
5. Please disinfect your hands prior to and after visiting your pet. We provide hand-sanitizing alcohol solution in the general waiting area.
6. Please do not use the sinks in ICU to prepare food or water for your pet.
7. Please do not bring raw meat (BARF diets) into the centre for patient consumption, to prevent potentially infectious agent contamination of all patients.
8. Please do not syringe feed (or water) your pet if he/she is not eating.  A diet may be hand fed if the patient is interested, with the permission of the attending doctor.
9. Please be considerate, speak softly to avoid any unnecessary noise or stress to the patient.
10. Clients are not permitted to view anesthesia induction/recovery, surgery or any other clinical procedures.
11. If a treatment is required during visitation, you may be asked to leave by the nursing staff.
12. Please do not sit or lie in your animal’s kennel. 
13. All dogs must be leashed in the centre.
14. Owners must monitor their pets at all times to prevent them from disturbing others.
15. Please do not enter clinical areas of the centre or otherwise walk through areas marked “Authorized Personnel Only”.
16. Questions regarding your pet's condition should be reserved for the vet-in-charge. The vet-in-charge is the only person who fully understands your pet’s situation. Duty vet assistants or duty vets may not provide the most accurate information.
17. All clinical records are confidential documents that exist solely for use by the staff of the centre. If you need a copy of your pet’s medical history, please submit an application to the reception. The medical history will be signed by the veterinarian and it will take 1-2 working days to process.
18. Please do not leave any personal belongings (i.e. carriers, cages, toys, leashes, carrying bags, clothes, towels, etc.) with your hospitalized animal. We shall not be responsible for any damage or loss.

During hospitalization, owners have to confirm one main contact person whom the vets and their assistants will contact to ensure information delivered is complete. The other owners please communicate with this key contact person.

Late discharge: A fee of HK$150 will be charged in the following situations:

1. the case is in-charge by a day-shift vet,
2. the vet-in-charge can arrange discharge at day-time (i.e. before 7:00pm) yet the client cannot come before this time, and
3. clients request discharge at night.

Our primary goal at CityU VMC is to provide excellent patient care.

We appreciate your understanding and compliance with our visitation policy, this allows us to better serve our patients.

** We reserve the right to suspend our services in the future to owners who do not comply with our regulations. **

Last update: 6.11.2019