Mission, Vision, Guiding Principles
Mission Statement
Providing exceptional care and compassion for pets by our primary care, emergency and specialty services.
CityU VMC recognize that pets are part of the family. We have committed our professional careers to the importance of the human-animal bond by providing the very best medical care for the pets of Hong Kong. Through our three services, we provide passionate care for the full spectrum of veterinary pet care needs, whether it is the well patient visit, an emergency condition or a complex condition requiring specialists.
Our Vision
Leading the innovation for veterinary care in primary care, emergency and specialty services.
We are committed to upholding the highest medical standards and to lifelong education. Dedicated to advancing veterinary knowledge by continually searching for new and better ways to treat our patients and advance our profession.
Our Guiding Principles
These principles guide the actions and decisions made by our veterinarians every day.

Quality
To provide exceptional and compassionate patient care through a team-based approach built on integrity and evidence-based medicine.

Communication
To provide an outstanding client experience from the first to the last interaction. Communicate in a timely, compassionate, professional and informative manner between colleagues, referring veterinarians and clients.

Efficiency
To use our resources systematically, waste nothing and be considerate to the environment while delivering our patient care.

Diversity and Inclusion
Committed to an inclusive and respectful work environment and fostering a caring and supportive environment prioritizing emotional wellbeing and the health of all employees.

Community
To support the community through engagement, volunteering and inspiring one-health initiatives to improve our society.

Education
To guide the veterinarians of tomorrow through undergraduate and continuing professional education.