ONLINE BOOKING IS NOW AVAILABLE.

If you have read and agreed the terms and conditions, please wait for the dialog box to enter your booking information.

Terms & Conditions

Online bookings are not available for Specialty Consultation, Referral or Second Opinion
Cases for specialty consultation, referral or second opinion cannot be booked through this online booking system at this stage. If your appointment falls into these categories, please cancel the booking immediately and call 3650 3000 for an appointment to be made by a customer service officer. We hold the right to cancel these bookings automatically.
Online booking for Covid-19 Testing. Vaccination and Revisit only (provided by Primary Care Veterinarians)
At this moment, we only accept Covid-19 Testing, vaccination and revisit of clients via online booking system. For other bookings, please call us on 3650 3000.
Covid-19 Testing
Owners may request a Covid-19 test for their pets through online booking only. The test will cost HK$450 and will be available from Monday to Saturday. This is a contactless consultation to conduct for sample collection. A nurse will collect the pet from the owner and a deep throat swab will be collected. No consult fee is charged. Owners will not meet our Veterinarians. We will only collect a sample from your pets. If your pet is unwell and a medical exam is required, a separate consultation fee will be charged. If a pet returns a positive Covid-19 sample, the case will be referred to the Agriculture, Fisheries and Conservation Department (AFCD), AFCD will arrange all follow up on the case.
No Show fee
A fee of HKD $50 will be charged to your account for bookings which are not attended or cancelled within 24 hours of the scheduled time.
Not for emergencies
This online booking system is not targeted for any healthcare emergencies. If a client requires emergency service, please contact us on 3650 3200 directly.
Consultation fee
Consultation fees and duration may vary according to the qualifications of the Veterinarian.
Vaccination
If your booking is for routine vaccinations or rabies for the first time, you must bring along the pet’s vaccination record or the rabies license issued by the AFCD on the day of the appointment.
Appointment timeslots available
Online booking system can be used 7 days a week & 24 hours a day. You can make an appointment up to 14 days in advance, however same day appointments cannot be booked. The available timeslots are from 10:00am-12:30pm and 2:30pm-5:00pm only.
 Data integrity
If the appointment information is incorrect or insufficient, the appointment may be automatically deleted from the system without further notice.
Email Reminder
When an appointment is made, a confirmation email will be sent to the email address provided immediately. And an email reminder will be sent by you 48 hours before the appointment.
Cancellation and Rescheduling
If you need to change or cancel your appointment, please make changes or cancellations at least 24 hours before the appointment time.
Weather event suspension
When Typhoon Signal 8 or above or black rainstorm is hoisted, we provide emergency services only. All routine appointments will be automatically cancelled without further notice. Should you have any question on the typhoon arrangements, please call us on 3650 3000.