CityU VMC's Primary Care Service provides your pets with comprehensive wellness and preventative veterinary care. Our primary care veterinarians also provide urgent care, diagnostic workups, surgery, and long-term management of pets and chronic illnesses. Your pet's health needs will be evaluated comprehensively during your Primary Care Service visit.

CityU VMC’s Specialist Services provide advanced care for pets with complex or chronic health conditions. Our board-certified specialist veterinarians have completed years of advanced postgraduate training in specific medical disciplines and provide the highest quality veterinary care for challenging cases.

The CityU Veterinary Medical Centre Emergency and Critical Care Services provides 24-hour emergency care services. Veterinarians are on site 24 hours a day, 365 days a year, to manage acute and chronic, life-threatening diseases and injuries.

We understand your fears when a beloved pet is in critical condition. Our emergency team is highly skilled in assessing, processing, and treating pets which become ill or experience life-threatening injuries. When your family veterinarian is unavailable, we can receive emergencies 24 hours a day to care for your pet. We communicate and update your family veterinarian every step of the way.

In addition to the initial emergency stabilisation, patients may require admission to the intensive care unit (ICU) for life-supportive measures. 

Common emergencies which we commonly manage include high-rise syndrome (fall from height), being hit by a car (HBC), profuse vomiting or diarrhoea, difficulty breathing, seizures, snake bites, and toxin ingestion. While some patients can be treated on an outpatient basis, many require admission to the ICU for ongoing stabilisation, diagnostics, and monitoring. Patients with life-threatening illnesses or injuries will be admitted to our intensive care unit (ICU) for close monitoring and advanced life-support measures.

Below is a list of common conditions in which a patient would benefit from Emergency and Critical Care Services:

  • Trauma (e.g., Dog bites, hit by cars, high-rise syndrome or burns, stabbing, impalement injuries, etc.)
  • Animals having difficulty breathing (congestive heart failure, aspiration pneumonia, pulmonary thromboembolism, pulmonary hypertension)
  • Animals exposed to toxins or ingestion of poison (pesticides, rat bait, chocolate, xylitol, snake bites, etc.)
  • Any patient who requires blood products or transfusion medicine (anaemia, tick fever, blood loss)
  • Animals with signs of shock (e.g., such as elevated or prolonged heart rate, low blood pressure, pale gums, bleeding, collapse).
  • Patients with uncontrollable seizures or neurologic signs (e.g., coma, non-responsiveness, behaviour changes, brain tumours or encephalitis etc.)
  • Any patient that is straining to urinate or having difficulty passing urine
  • Any patient with organ dysfunction or failure (e.g., liver injury/failure, kidney injury/failure, etc.)
  • A patient that has problems clotting its blood
  • A patient not recovering well from anaesthesia or one who has a complication from an anaesthetic event or sedation
  • Heat stroke or consequences of heat stroke (e.g., lung or organ failure, DIC, etc.)
  • A patient with immune-mediated disease (immune-mediated thrombocytopenia or anaemia)
  • Patients who require frequent and intensive monitoring and interventions (e.g., blood pressure monitoring, hearting rhythm monitoring, blood sugar, electrolyte or acid-base monitoring and adjustment, intravenous fluid



Some of the services we provide in the ICU:

  • 24-hour Fluid Therapy and monitoring
  • Component therapy- blood products (red blood cells, plasma, cryoprecipitate, platelets, albumin)
  • Diagnostic Imaging and Analysis (radiography, ultrasound (POCUS), CT, MRI)
  • Antivenin – for both neurotoxic and hemotoxic snake envenomation
  • Blood Gas, Co-oximetry, Coagulation, Complete Blood Count, and Chemistry
  • Intermittent and continuous Pleural Suction
  • Multi-parameter monitoring (capnography, pulse oximetry, non-invasive and invasive blood pressure monitoring, ECG monitoring)
  • Early enteral nutrition, partial parenteral nutrition
  • Long-term Ventilation Therapy (mechanical ventilation)
  • Oxygen Therapy (low-flow oxygen therapy, high-flow oxygen therapy)
  • Multi-modal pain management
  • Life Support Options (mechanical ventilation, also known as “life-support.”)


24-hr Emergency: 3650 3200

ER Entrance: 202 Yee Kuk Street, Sham Shui Po