24-hour Emergency Service

Similar to the human emergency department, CityU VMC Emergency Department provides life-saving care day and night, 365 days a year, 24/7.

We understand that coming to the emergency room with your beloved pet is stressful, here is what you can expect from our team at CityU VMC:

Triage: Every pet is first evaluated by a triage nurse, who will assess and prioritise care based on the presenting complaint, vital parameters, and a preliminary survey.

Priority is given to pets with the most critical conditions which may be potentially life-threatening. With triage, we ensure that there is evaluation and assessment of every pet which presents to our busy ER department, timely intervention saves lives!

Emergency Stabilisation: If your pet is in critical condition and requires immediate medical care or emergency procedures, you will be asked for permission to treat it immediately, in the most critical situations, this is a verbal consent.

What will I expect in the waiting area?   Our nursing and client services staff do their best to keep you updated while you are waiting. Please don’t hesitate to ask our staff for help if you have any questions.

If your pet is waiting with you in the waiting room and you think your pet is deteriorating or in pain, please ask to speak to a nurse for re-evaluation. We will take your pet to the treatment area for further assessment and to initiate treatment if required.

Why is my pet being taken to the treatment area?  Often the nurse will bring your pet to the treatment area for evaluation by a veterinarian or for initial diagnostics until the veterinarian can speak with you directly.

Our on-site emergency veterinarian will assess your pet’s condition, conduct physical examination, and communicate with you on how best to proceed with treatment of your pet.

At CityU VMC, your pet may need to be hospitalised depending on their condition in one of three areas:

Intensive care unit (ICU)  : This is the highest level of care at CityU VMC, reserved for patients requiring intensive treatment and monitoring. The ICU is equipped with advanced medical equipment, and there are separate rooms for cats and dogs to minimise stress and noise. A dedicated veterinarian with a team of nurses is stationed in the ICU 24/7.

Dog/cat ward: These wards are for patients that do not require intensive care or close monitoring but may need IV fluids, injectable drugs or medications. Pets in wards are still monitored by our nursing staff.

Isolation: The isolation wards are reserved for patients with potentially contagious or zoonotic diseases. The isolation wards are designed to minimise the risk of spreading pathogens to other areas of the hospital, while maintaining a high level of care and patient monitoring. CityU VMC has both respiratory and gastro-intestinal isolation wards.

Why can’t I just make an appointment with my regular practitioner when my pet is injured or seriously ill?

Waiting to see a general practitioner for a consultation may not be in the best interest when you have an ill or injured pet, as these doctors typically see wellness visits on stable pets and adhere to a tight schedule. Waiting to have your pet seen may mean a delay in life saving therapy. The challenge with veterinary medicine is our patients cannot talk, therefore we never truly know how sick the pet may be, until they are assessed.