Points to note and Terms and Conditions
• Online booking appointments are available in the next 14 days.
• You may check the booking date and details after the booking successfully proceeds.
• Please bring along valid identity documents for registration.
• If this is your first booking in CityU VMC for vaccinations, you MUST bring along your pet’s vaccination record on the appointment day.
• If you need to book vaccination of rabies for your pet, please bring along a dog license issued by the Agriculture, Fisheries and Conservation Department (AFCD) on the appointment day. We will ask the registered owner of the dog to attend in person. During registration, the registered owner is required to sign a personal information collection statement provided by the AFCD. If the registered owner of the dog cannot attend in person, please notify us as soon as possible. CityU VMC will email the statement to the registered owner in advance. The registered owner must sign and submit to CityU VMC afterward.
• When Typhoon Signal 8 or above or a black rainstorm is hoisted, CityU VMC provides emergency services only. All outpatient appointments will be cancelled without further notice, and our staff will contact you for rescheduling. Should you have any questions on the typhoon arrangement, please call us at 3650 3000.
• Please ensure that the details and information provided for the booking are accurate, complete, and adequate. We will process the booking based on the information provided.
Consultation Fee and deposit
• The fees listed on the system are consultation charges which exclude medication and other service fees subject to individual circumstances.
• You are required to make payment of the deposit via a third-party payment system provided by our banker. After successful payment, you may check your booking details on the booking system.
• The deposit is required to hold the confirmed appointment time with our veterinary professionals. The deposit amount will be deducted from the total bill at the time of settlement. The deposit cannot apply to any purchase at CityU Vet Boutique.
• The deposit is non-transferable and non-refundable. CityU VMC will retain the deposit as a cancellation fee if any cancellation of an appointment with less than 24 hours notice or absence on the committed date.
• By paying the deposit, you acknowledge and confirm that you have read, understand, and accept the above terms and conditions, and also Personal Information Collection Statement.
• For details of the consultation fee and other charges, please contact Customer Services on 3650 3000. We will charge the Administration Fee of HKD100 for every visit.
Cancellation and Rescheduling
• Deposits are non-refundable for both cancellation and rescheduling. If you would like to reschedule the appointment, please contact us at least 24 hours before the original appointment. Cancellations with more than 24 hours will be applied to your client account balance for future use.
Disclaimer
• We use a third-party payment service provided by our banker to process deposit payments. By accessing the payment system of a third-party payment system, you agree that CityU VMC will not be liable for any direct, indirect, or consequential loss arising from the use of such third-party payment system, including but not limited to payment procedures, any delay or inability to use the payment system. You also agree and accept that your payment information will be collected, processed, and kept by the third-party service provider. You warrant that you are legally authorised to provide such payment information and are legally authorised to perform the payment.
• CityU VMC will not keep any payment information via the booking system. CityU VMC is not responsible for any loss and damages arising from payment processes or booking failures. Any personal data loss or leakage due to and arising from the booking and payment procedures shall not give rise to any obligation and/or liability on the part of CityU VMC.
Other Terms and Conditions
• You must be at least 18 years old and have to accept and agree to the Terms and Conditions.
• We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our Site. Your continued access and use of our Site and our Services shall represent your unconditional acceptance of the latest version of the terms and conditions.
• CityU VMC reserves the right to amend or terminate any of the above terms and conditions without prior notice and the right to the final decision in case of any disputes.
• Should there be any inconsistency between the English version and the Chinese version, the English version shall always prevail.